ATEMAG - Repair
(for ATEMAG aggregates and aggregates of other manufacturers)
Your aggregate is defective and needs repair? No problem!
- Send your faulty aggregate together with our return delifery note to us.
- After arrival of the package, the aggregate (whether ATEMAG aggregate or third-party aggregate) will be inspected and analyzed within a short time. After receiving the aggregate at ATEMAG you will get an email with the estimated waiting time.
- With the analysis as basis, you will then receive your individual service quotation.
- Standard aggregates are returned repaired within 10 working days after your approval of the quotation.
During each aggregate repair, our technicians inspect the complete unit for possible damage and wear. When the aggregate is disassembled, all wearing parts will be greased or oiled and the inside of the aggregate will be cleaned. With this procedure, you will receive back a comprehensively tested and fully functional aggregate (6 months warranty). In addition, every repair step is documented, from failure analysis to final screw.
If the repair takes place within our warranty period and also meets the warranty conditions, there are of course no costs for the repair of the aggregate.
If the aggregate will be send after the warranty period or doesn't meet the warranty conditions, the unit is thoroughly checked and an individual offer is prepared for you, on the basis of the failure analysis.
We also repair third-party units at no extra charge with the same quality standards as ATEMAG units.
We offer a warranty of 6 months for all aggregate repairs. Excluded from this warranty are wear parts and damage due to improper handling.
We will gladly send you a loan aggregate for the time we need to repair your aggregate. You can continue production without any downtime!
For this service we charge a rental fee, which is based on the estimate time that you work with the loan aggregate.
After receipt of your aggregate, it will be inspected by one of our specialized technicians. If a repair is not economical based on the detailed examination you will receive a quotation for a new aggregate as well as a report of the damaged aggregate. If the repair is not economical or due to the damage not possible, the following three options are available:
- Return without repair
We send back the aggregate without repair in a demounted state. For the processing, cleaning, disassembly, detailed analysis with photographs and a report we charge our own cost of € 150,00.
- Disposal of the aggregate
We take care of the sustainable disposal of the aggregate. For the processing, cleaning, disassembly, detailed analysis with photographs and a report we charge our own cost of € 150,00.
- Order of a new aggregate
In this case we do not charge any cost for the damaged aggregate. We only need to know, if you want the demounted parts sent back with the new aggregate or if we can dispose them.
If the repair of your aggregate is no longer economical and you do not need the dismantled parts back, we will take care of the environmentally friendly disposal for you.
Monitor your Aggregate with ATEMAG Control 4.0, which submits working hours, performance data and critical parameter overruns in real time to your computer and sends push messages before damage to the Aggregate occurs.
We are specialists in the aggregate market and also know the aggregates of our competitors. Therefore we offer our complete repair service also for aggregates of other manufacturers - of course without surcharge.
We offer our complete repair service for all aggregates, including the aggregates of other manufacturers - the costs do not differ